WHIDBEY NEWS-TIMES: ICOM dispatchers are ‘the calm within the storm’

Whidbey News-Times
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Karina Andrew reports:

The [Island County Emergency Services C]ommunications [C]enter, known as ICOM, will celebrate its 25th birthday with an open house on Monday. Members of the public can sign up for tours that will take place from 4 to 5:30 p.m. Sept. 26 at icom911.org/tour.

They Said It

Sheriff Rick Felici said the benefits of ICOM extend beyond the initial response and reach all areas of police and emergency response work.

“Having a centralized dispatch and call data for the entire community has also added to our ability to perform successful follow-up investigations, monitor trends in criminal activity and to share data with other criminal justice organizations in the region,” he said. “Emergency response has definitely improved because of it.”

[Incoming Executive Director Sofia] Kohfield’s leadership is expected to be a welcome change, according to Island County Commissioner Jill Johnson.

“ICOM has benefitted from steady leadership for decades under Tom Shaughnessy,” she said. “After Tom retired, we had a rocky transition, but now that we found out new director, Sofia, the organization is on track to meet the changing needs of the community.”

Felici said he is likewise expectant that Kohfield’s taking the helm bodes well for ICOM’s future.

“They are currently experiencing a leadership change and there is a lot of positive energy,” Felici said. “I have every confidence that with new Director Sofia Kohfield’s energy and leadership and the amazing team of people there, the future of ICOM is very bright.”

  • September 23, 2022